Overview

At Redhaven Consulting, we are committed to providing high-quality coaching and digital resources that support leadership growth and organizational development. Please review our refund and cancellation policy carefully before making a purchase.

Digital Products

All digital products (such as toolkits, guides, or templates) are delivered electronically and considered “used” once accessed or downloaded; all sales of digital products are final and non-refundable.

Coaching Services

Coaching services are governed by a signed coaching services agreement prior to the start of engagement.

Unless otherwise stated in the agreement, fees for coaching sessions or packages are non-refundable once sessions have begun.

Clients may reschedule sessions with at least 24 hours’ notice. Sessions missed or canceled with less than 24 hours’ notice will be considered forfeited. Exceptions may be made for medical or emergency situations, in which case a reschedule may be offered at the discretion of Redhaven Consulting.

If the engagement includes travel by Redhaven Consulting, any associated costs (such as change fees or non-refundable bookings) must be covered by the client if rescheduling occurs.

Termination of Services

If a client chooses to terminate coaching services mid-engagement, any unused sessions will be forfeited and no refunds will be issued.

Exceptional Circumstances

We recognize that unique situations can arise. Clients may request exceptions to this policy by contacting support@redhavenconsulting.org. Requests will be reviewed on a case-by-case basis, but approval is not guaranteed.