Privacy Policy for Redhaven Consulting

This Privacy Policy explains how Redhaven Consulting (“Redhaven,” “we,” “us,” or “our”) collects, uses, and shares your information when you visit redhavenconsulting.org, purchase our digital products or coaching services, or otherwise interact with us online. Please read this policy carefully so you understand your choices and rights.

1. Information We Collect

We collect different types of information depending on how you interact with Redhaven Consulting.

Information you provide to us directly

We collect information that you voluntarily provide, including:

• Contact form details: such as your name, email address, and any message or information you choose to include when you contact us through our website.
• Account and order information: if you create an account or make a purchase, we may collect your name, email address, billing address, phone number (if provided), and details about the digital products or coaching packages you purchase.
• Coaching-related information: if you are a coaching client, you may choose to share professional background, goals, or other information relevant to your coaching engagement.
• Blog comments: if comments are enabled, we may collect your name, email address, website (if provided), and the content of your comment.

Payment information

When you make a purchase, payment information (such as your credit or debit card details) is collected and processed by our payment providers, including WooCommerce Payments and PayPal. Redhaven does not store your full payment card details. We may receive limited information related to your transaction, such as the last four digits of your card, the payment status, and the amount paid, to help us manage orders and provide customer support.

Email marketing information

If you sign up for our email list, download a resource, or agree to receive marketing communications, we collect your email address and may collect your name and preferences (for example, your areas of interest). This information is managed using Klaviyo.

Automatically collected information (usage data)

When you visit our website, certain information is collected automatically by us or our service providers. This may include:

• Device and browser information: such as your IP address, browser type, operating system, and device identifiers.
• Usage information: such as pages you visit, links you click, the time and date of your visit, referring/exit pages, and how you interact with our content.
• Approximate location: derived from your IP address, such as city, state, or country.

We may collect this information using cookies, pixels, and similar tracking technologies, as described in the “Cookies and Tracking Technologies” section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: including delivering digital products, scheduling and delivering coaching services, managing your account, processing orders, and providing customer support.
• To process payments and prevent fraud: working with our payment processors to complete transactions securely and to help protect against fraudulent activity.
• To communicate with you: including responding to your inquiries, sending administrative messages (such as order confirmations, invoices, and service updates), and notifying you of changes to our policies or services.
• To send marketing and educational content: if you choose to receive it, we may send newsletters, resources, event invitations, and updates about products, services, and offers that may be of interest to you. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
• For analytics and website improvement: to understand how visitors use our site, assess the effectiveness of our content and campaigns, and improve user experience.
• For advertising and promotion: including using information (often in aggregated or de-identified form) to help us create and measure advertising campaigns on platforms such as Google and Pinterest.
• To comply with legal obligations and enforce our rights: including maintaining records as required by law, and enforcing our terms, policies, and agreements.

3. Third-Party Services and Sharing of Information

We do not sell your personal information. We may share your information with third parties that help us operate our business, provide our services, or comply with the law. These third parties are only allowed to use your information as needed to perform services on our behalf.

WooCommerce and WooCommerce Payments

Our online store is powered by WooCommerce. WooCommerce and related extensions may process your information to support order management, payment processing, and store functionality. WooCommerce Payments, where used, processes payment information and may collect data necessary to detect and prevent fraud and comply with legal obligations. Please review WooCommerce’s and WooCommerce Payments’ privacy policies for more details on how they handle your data.

PayPal

If you choose to pay via PayPal, your payment information is handled directly by PayPal. We receive confirmation of payment and basic transaction details but do not receive or store your full financial information. Please review PayPal’s privacy policy for more details on how they handle your data.

Klaviyo (email marketing)

We use Klaviyo to manage email marketing and some customer communications. When you subscribe to our email list or interact with our emails, Klaviyo may collect information such as email open rates, link clicks, and your email preferences. This helps us send relevant content and improve our communications. Please review Klaviyo’s privacy policy for more details.

Analytics and statistics (Jetpack/WordPress.com and others)

We may use Jetpack (by WordPress.com) or similar services to collect website statistics and analytics. These services may collect IP addresses, device information, and usage data to help us understand how visitors use our site and to improve performance and security. Please review Jetpack’s and WordPress.com’s privacy policies for more details.

Google services and Google Listings & Ads

We may use Google services such as Google Analytics, Google Ads, and Google Listings & Ads to understand website traffic and run advertising campaigns. These services may use cookies and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads. Please review Google’s privacy policies for more details and for information about how to manage your choices.

Pinterest

We may use Pinterest integrations or the Pinterest Tag to measure and improve our Pinterest advertising and content. Pinterest may collect or receive information from our website and other sites to provide measurement services and targeted advertising. Please review Pinterest’s privacy policy for details and opt-out options.

Other service providers

We may share information with other trusted service providers who assist with functions such as web hosting, email delivery, data storage, security, and customer support.

Legal and safety reasons

We may disclose information if we believe it is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or security issues.

4. Cookies and Tracking Technologies

Cookies are small text files that are placed on your device when you visit a website. Similar technologies include pixels, tags, and local storage. We and our service providers use these technologies to:

• Make the website function properly (for example, remembering items in your cart).
• Understand how visitors use the site and which pages are most popular.
• Customize content and remember your preferences.
• Measure and improve marketing and advertising campaigns.

Some cookies are “session” cookies that are deleted when you close your browser. Others are “persistent” cookies that remain on your device for a set period of time or until you delete them.

Your choices about cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. If you choose to disable cookies, some features of our website may not work as intended.

You may also be able to opt out of certain types of targeted advertising through tools provided by platforms such as Google and Pinterest, as well as industry opt-out programs (for example, the Digital Advertising Alliance or Network Advertising Initiative in the United States).

5. Data Retention

We keep your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law. For example:

• Order and billing records are typically kept for several years to comply with legal, tax, and accounting requirements.
• Coaching-related records may be retained for the duration of your engagement and for a reasonable period afterward, unless you request deletion and we are not required to keep them for legal reasons.
• Marketing email information is kept for as long as you remain subscribed. If you unsubscribe, we may keep a record of your request so we do not send you further marketing communications.
• Website usage data may be kept for a shorter period, typically in aggregated or de-identified form.

When we no longer need your personal information, we will delete it or anonymize it in accordance with applicable laws and our data retention practices.

6. Your Rights and Choices

Your privacy rights may vary depending on where you live, but we strive to respect reasonable requests from all individuals who interact with Redhaven Consulting.

General choices

• Access and update: You may request a copy of the personal information we hold about you and ask us to correct or update it if it is inaccurate or incomplete.
• Marketing communications: You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us. We may still send you non-marketing messages related to your orders or our ongoing relationship.
• Cookies and tracking: You can control cookies through your browser settings and, in some cases, through dedicated opt-out tools provided by third parties.

Rights for individuals in the European Economic Area (EEA), United Kingdom (UK), and similar regions (GDPR)

If you are located in the EEA, UK, or another region with similar data protection laws, you may have additional rights, including:

• The right to access your personal data.
• The right to correct inaccurate or incomplete personal data.
• The right to request deletion of your personal data in certain circumstances.
• The right to restrict or object to certain processing of your data.
• The right to data portability, allowing you to receive your data in a structured, commonly used format and transfer it to another controller.
• The right to withdraw consent where we rely on consent as the legal basis for processing.

You also have the right to lodge a complaint with your local data protection authority if you have concerns about how we handle your personal data.

California and other United States privacy rights (including CCPA/CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), and similar rights may exist in other U.S. states. Subject to certain exceptions, these rights may include:

• The right to know what categories of personal information we collect, use, disclose, and, if applicable, “sell” or “share” (as those terms are defined by law).
• The right to request access to the specific pieces of personal information we hold about you.
• The right to request deletion of your personal information, subject to legal exceptions.
• The right to correct inaccurate personal information.
• The right to limit the use and disclosure of sensitive personal information, where applicable.
• The right to be free from discrimination for exercising your privacy rights.

Redhaven Consulting does not knowingly sell personal information for money. To the extent our use of advertising cookies or similar technologies could be considered a “sale” or “sharing” under applicable law, you may have the right to opt out. You can exercise this right by adjusting your cookie preferences, using browser-level tools, or contacting us directly.

How to exercise your rights

To exercise any of these rights, please contact us using the details in the “How to Contact Us” section below. We may ask you to verify your identity before fulfilling your request, and certain rights may be limited or not apply based on your location and the specific circumstances.

7. International Data Transfers

Redhaven Consulting is based in the United States, and our website is operated from the United States. If you are accessing our site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries that may have different data protection laws than your country. Where required by law, we take appropriate steps to protect your information when it is transferred internationally.

8. Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the “Effective Date” at the bottom of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. How to Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us at:

Redhaven Consulting
Amanda, Founder and Principal Coach
Email: contact@redhavenconsulting.org (please update this email address if needed)

Effective Date: August 26, 2026